Sutherland has announced an exciting Off Campus Drive 2026 for the position of Customer Support – Associate / Sr Associate in Navi Mumbai. This opportunity is ideal for freshers and candidates with up to two years of experience who are looking to start or grow their careers in customer support and business process services.
As one of the leading digital transformation companies, Sutherland offers candidates the opportunity to work in a professional customer service environment while developing communication, problem-solving, and customer relationship management skills. If you are searching for Freshers Jobs, Entry Level Jobs, or Graduate Jobs in 2026, this recruitment drive can be an excellent opportunity to explore.
The company is looking for motivated individuals who can provide exceptional support to business customers through multiple communication channels including calls, emails, and chat. Candidates with strong English communication skills and a customer-focused mindset are encouraged to apply.
About the Company
Sutherland is a global digital transformation company that specializes in delivering customer experience solutions, business process services, automation, analytics, and artificial intelligence-driven technologies. With more than 37 years of industry experience, the company serves clients across various sectors and helps organizations improve operational efficiency and customer satisfaction.
The company combines human-centered design, process engineering, cloud technologies, conversational AI, and automation to create innovative solutions for businesses worldwide. Sutherland has built a strong reputation for delivering high-quality customer experiences and supporting organizations in their digital transformation journeys.
For job seekers, Sutherland provides opportunities to work in a dynamic environment where employees can develop professional skills, gain industry exposure, and build rewarding careers in customer support and business operations.
Job Role Overview
The Customer Support – Associate / Sr Associate role focuses on providing high-quality support to Business-to-Business (B2B) customers through calls, emails, and chat interactions. The selected candidates will act as the primary point of contact for customers and will be responsible for resolving queries, maintaining customer records, and ensuring a positive customer experience.
This role requires candidates to demonstrate strong communication skills, empathy, professionalism, and problem-solving abilities. Employees will be expected to meet service-level agreements (SLAs), maintain productivity standards, and contribute to continuous process improvement initiatives.
The position is well-suited for freshers and early-career professionals interested in customer support, customer success, and business operations roles.
Job Details
| Field | Details |
|---|---|
| Company Name | Sutherland |
| Job Role | Customer Support – Associate / Sr Associate |
| Qualification | High School Diploma or Equivalent and Above |
| Batch | Recent Batches Eligible |
| Experience | 0–2 Years (Freshers Welcome) |
| Salary | Best in Industry |
| Job Location | Navi Mumbai, Airoli |
| Application Deadline | Apply As Soon As Possible |
Employment Type: Full Time
Work Schedule: 8 Hours Working Time + 1 Hour Break
Industry: Digital Transformation / Customer Support Services
Customer Type: Business-to-Business (B2B)
Eligibility Criteria
Candidates who have completed a High School Diploma or equivalent qualification are eligible to apply for this position. Higher educational qualifications are also accepted.
Freshers and candidates with up to two years of experience can apply. Since the company has specifically mentioned that freshers are welcome, this opportunity is suitable for recent graduates, entry-level professionals, and candidates looking to begin their careers in customer support.
Applicants should possess excellent English communication skills, both verbal and written. They should also be able to work independently, manage customer interactions professionally, and demonstrate strong time management skills.
Candidates with a customer-focused mindset and the ability to handle sensitive customer situations with empathy will be preferred.
Key Responsibilities
- Serve as the primary point of contact for B2B customers.
- Handle customer interactions through calls, emails, and chat support.
- Provide timely and accurate responses to customer inquiries.
- Maintain professional communication while meeting service-level agreements (SLAs).
- Take ownership of customer issues and work toward effective resolution.
- Apply proactive problem-solving techniques during customer interactions.
- Handle sensitive customer concerns with empathy and professionalism.
- Maintain accurate customer records and documentation in internal systems.
- Meet performance metrics related to quality, productivity, attendance, and first-contact resolution.
- Identify recurring customer issues and escalate them through appropriate channels.
- Recommend process improvements that enhance customer experience and operational efficiency.
- Represent the company positively during all customer interactions.
Skills Required
- Excellent verbal communication skills in English.
- Strong written communication abilities.
- Customer service and customer relationship management skills.
- Active listening skills.
- Problem-solving and analytical thinking.
- Ability to empathize with customers.
- Time management and organizational skills.
- Ability to work independently with minimal supervision.
- Professional attitude and interpersonal skills.
- Attention to detail while maintaining customer records.
- Adaptability and willingness to learn.
- Ability to meet performance and productivity targets.
Salary and Benefits
Salary: Best in Industry
The company has not disclosed the exact salary package for this position. Selected candidates will receive compensation according to company standards and role requirements.
Benefits Mentioned
- Cab facility available within a 25-kilometer radius of the office location.
- Opportunity to work with a globally recognized digital transformation company.
- Exposure to customer support operations and business communication processes.
- Professional development opportunities in customer experience management.
- Experience working in a Business-to-Business customer environment.
Why You Should Apply
This Sutherland Off Campus Drive 2026 provides an excellent opportunity for freshers and early-career professionals to gain valuable experience in customer support and business operations. The role allows candidates to develop communication, customer management, problem-solving, and professional relationship-building skills.
Working with B2B customers offers exposure to business communication standards and customer service best practices. The position also provides opportunities to learn industry-standard processes, performance management systems, and customer experience strategies.
For candidates seeking Freshers Jobs, Latest Jobs 2026, Graduate Jobs, or Entry Level Jobs in customer support, this opportunity can serve as a strong foundation for long-term career growth.
Job Preparation Tip
Before applying, practice professional email writing, customer service communication, and common customer support interview questions. Strong English communication skills and confidence in handling customer interactions will significantly improve your chances of success.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Customer Support – Associate / Sr Associate | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights communication and customer service skills.
- Prepare for customer support and behavioral interview questions.
- Practice professional spoken and written English communication.
- Be ready to demonstrate problem-solving abilities during the interview process.
- Verify all information entered in your application before submission.
Frequently Asked Questions (FAQ)
Is this role open to freshers?
Yes. Sutherland has specifically mentioned that freshers are welcome to apply for this position.
What qualification is required for this role?
Candidates should have a High School Diploma or equivalent qualification. Higher educational qualifications are also accepted.
What is the experience requirement?
Applicants with 0–2 years of experience are eligible to apply.
Where is the job location?
The position is based in Navi Mumbai, Airoli.
Does the company provide any transportation benefits?
Yes. Sutherland offers cab facilities for employees residing within a 25-kilometer radius of the office location.
The Sutherland Off Campus Drive 2026 for Customer Support – Associate / Sr Associate offers a valuable opportunity for freshers and experienced candidates to begin or advance their careers in customer support. With exposure to B2B customer interactions, professional development opportunities, and a supportive work environment, this role can help candidates build a strong foundation for future career growth. Interested applicants should apply as soon as possible and stay updated with the latest jobs, freshers jobs, and entry-level opportunities announced by leading companies.
