Sutherland has announced a walk-in recruitment drive for the position of Technical Support Executive in Chennai. This opportunity is open to candidates with technical support knowledge, international voice process experience, and strong English communication skills.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Technical Support Executive
- Qualification: Graduation Not Required
- Experience: 0–5 Years
- Salary: ₹3 LPA – ₹4 LPA
- Job Location: Chennai
- Walk-in Date: 3 August – 5 August 2026
- Walk-in Time: 11:00 AM – 2:00 PM
- Employment Type: Full Time, Permanent
About Company
Sutherland is a global business process transformation company providing customer experience, technology, and digital services. The company works with organizations across different industries by combining customer support operations, analytics, automation, and technology solutions. Sutherland provides career opportunities in areas such as customer service, technical support, business operations, and digital services. The organization focuses on building skilled teams that support customers through efficient service delivery and technology-driven solutions.
Job Description
Sutherland is hiring Technical Support Executives to provide technical assistance to customers through international voice support. The role involves understanding customer issues, troubleshooting product-related problems, guiding users through solutions, and ensuring customer satisfaction.
Candidates should have good communication skills, basic knowledge of computer hardware and networking concepts, and the ability to work in rotational shifts, including night shifts for US-based processes.
The selected candidates will manage customer interactions, maintain service records, and coordinate with internal teams to resolve technical concerns effectively.
Key Responsibilities
- Provide technical support to customers through phone calls.
- Troubleshoot customer issues related to product functionality, configuration, and installation.
- Understand customer concerns and provide suitable technical solutions.
- Escalate complex issues to senior team members or relevant departments.
- Maintain accurate customer interaction records using CRM tools.
- Document troubleshooting steps and resolutions properly.
- Collaborate with internal teams to improve customer service quality.
- Identify recurring technical issues and support process improvements.
- Ensure professional communication during customer interactions.
- Follow company procedures and service quality standards.
Required Skills
- Excellent verbal and written English communication skills.
- Knowledge of international voice process operations.
- Basic understanding of computer hardware components.
- Basic networking knowledge.
- Customer handling and problem-solving abilities.
- Ability to work in rotational shifts.
- Willingness to work during night shifts for US processes.
- Good troubleshooting skills.
Eligibility Criteria
Candidates applying for the Technical Support Executive position should meet the following requirements:
- Candidates with 0–5 years of experience can apply.
- International voice process experience is preferred.
- Freshers with required technical knowledge may also be considered.
- Graduation is not mandatory.
- Applicants should have basic computer hardware and networking knowledge.
- Candidates should have strong communication skills in English.
- Applicants must be comfortable working in rotational shifts.
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 3 August – 5 August 2026 |
| Time | 11:00 AM – 2:00 PM |
| Venue | SUTHERLAND – A1 Block, Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark: Opposite Perungalathur Railway Station |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
Is experience required for the Technical Support Executive role?
Candidates with 0–5 years of experience can apply. International voice process experience is preferred.
Is graduation mandatory for this job?
No, graduation is not mandatory for this position.
What skills are required for this role?
Candidates should have strong English communication skills along with basic knowledge of computer hardware, networking, and customer support processes.
What is the job location?
The job location is Chennai.
