Cognizant has announced a Walk-in Drive 2026 for the position of Customer Support Executive – International Voice in Chennai. This hiring drive is intended for candidates with prior experience in international voice support or BPO operations who are looking for a full-time career opportunity in customer service.
Eligible candidates with strong English communication skills and relevant experience can attend the walk-in interview on the scheduled date. The role offers an opportunity to work in a dynamic international customer support environment while handling inbound and outbound customer interactions.
Walk-in Job Overview
- Company Name: Cognizant
- Job Role: Customer Support Executive – International Voice
- Qualification: Any Graduate
- Experience: 1–4 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 25 July 2026
- Walk-in Time: 9:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
About Company
Cognizant is a leading global technology and professional services company that delivers digital transformation, IT consulting, engineering, and business process solutions to organizations across multiple industries. Headquartered in the United States, the company serves clients worldwide by combining technology expertise with business knowledge to help enterprises modernize operations and improve customer experiences. With a large global workforce, Cognizant provides services in areas such as cloud computing, artificial intelligence, digital engineering, customer support, analytics, and business process management. The company is recognized for its focus on innovation, employee development, and delivering technology-driven solutions that help businesses adapt to changing market demands.
Job Description
Cognizant is hiring Customer Support Executives for its International Voice Process through the Walk-in Drive 2026. The selected candidates will be responsible for delivering high-quality customer service by handling inbound and outbound calls, responding to customer queries, and ensuring timely issue resolution.
The role requires candidates to communicate effectively with international customers through phone calls, emails, and chats while maintaining professionalism and service quality. Candidates should be capable of handling multiple customer interactions, documenting cases using CRM tools, and coordinating with internal teams whenever issue escalation is required.
Applicants should have prior experience in international voice support or a BPO/call center environment and be willing to work in rotational shifts based on business requirements.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries through phone, email, and chat.
- Deliver prompt and accurate issue resolution.
- Provide excellent customer service throughout every interaction.
- Maintain customer interaction records using CRM systems.
- Escalate complex customer issues to appropriate teams.
- Follow company procedures and customer service standards.
- Meet quality, productivity, and performance targets.
- Build positive relationships with customers through effective communication.
Required Skills
- International Voice Process
- Customer Support
- Customer Service
- Inbound Calling
- Outbound Calling
- BPO Experience
- Call Center Operations
- Voice Process
- CRM Knowledge
- Strong English Communication
- Problem-Solving Skills
- Multitasking Ability
- Written Communication
- Customer Relationship Management
Eligibility Criteria
Candidates should possess a graduation degree from a recognized university. Applicants must have 1 to 3 years of experience in a BPO or call center environment, preferably in an International Voice Process.
Candidates should demonstrate excellent English communication skills, both written and verbal, to effectively interact with international customers. They should also possess strong problem-solving abilities, be capable of handling multiple tasks efficiently, and be willing to work in rotational 24×7 shifts based on business requirements.
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 25 July 2026 |
| Time | 9:30 AM – 12:30 PM |
| Venue | CTS – SDB 3 Cafeteria, 1st Floor, SEZ Avenue, ELCOT SEZ, Sholinganallur, Chennai, Tamil Nadu 600119 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Cognizant Walk-in Drive 2026?
No. The notification specifies that candidates should have prior experience in a BPO or call center environment, preferably in an International Voice Process.
2. What qualifications are required for this role?
Candidates should have completed graduation in any discipline from a recognized university.
3. What documents should I carry for the interview?
Carry an updated resume, passport-size photographs, a valid government ID proof, educational certificates, and relevant experience documents.
4. What is the job location?
The selected candidates will be based in Chennai.
