Sutherland is conducting a Walk-in Drive 2026 for the position of Non-Voice Customer Service Executive in Chennai. This hiring drive is intended for candidates with experience in international non-voice support who are looking to build their careers in the BPM/BPO industry. Eligible candidates can attend the walk-in interview on the scheduled dates with the required documents.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Non-Voice Customer Service Executive
- Qualification: Graduation Not Required
- Experience: 1–3 Years
- Salary: CTC: ₹2.5 – ₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 27 July – 29 July
- Walk-in Time: 11:00 AM – 1:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 200
About Company
Sutherland is a global business process transformation and digital experience company that delivers customer support, business operations, and technology-driven solutions to organizations across various industries. With more than three decades of industry experience, the company combines human expertise with advanced technologies such as artificial intelligence, automation, analytics, and cloud solutions to enhance customer experiences. Sutherland serves clients worldwide through its global delivery network and focuses on delivering high-quality customer service, operational excellence, and innovation. The organization offers employees opportunities to work in dynamic environments while developing professional skills through continuous learning and career growth initiatives.
Job Description
Sutherland is hiring experienced professionals for the role of Non-Voice Customer Service Executive to support international customers through chat and email channels. Candidates should have prior experience in an international non-voice process and possess excellent written and verbal communication skills.
The selected candidates will work from the office in Chennai and will primarily handle customer interactions through live chat and email support. This role requires professionals who can resolve customer queries efficiently while maintaining high service quality and accuracy.
Applicants should be willing to work in rotational shifts, predominantly night shifts, under a five-day work schedule. Immediate joiners are preferred, although candidates serving a notice period of up to 15 days will also be considered.
Key Responsibilities
- Handle customer queries through chat and email support.
- Deliver prompt and professional customer service.
- Resolve customer concerns accurately within defined timelines.
- Maintain high standards of written communication.
- Ensure customer satisfaction by providing effective resolutions.
- Record and update customer interactions in internal systems.
- Follow company policies and quality standards.
- Collaborate with team members to achieve service goals.
- Meet productivity and performance targets.
- Work efficiently in rotational and night shifts.
Required Skills
- Excellent verbal and written communication skills.
- Experience in international non-voice support.
- Strong email handling skills.
- Live chat support experience.
- Customer service orientation.
- Good typing and documentation skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving abilities.
- Basic computer proficiency.
- Willingness to work rotational night shifts.
- Ability to join immediately or within 15 days.
Eligibility Criteria
Candidates should have 1 to 3 years of experience in an international non-voice process. Experience in handling chat support and email support is mandatory. Applicants must possess excellent written and verbal communication skills and should be capable of managing customer interactions professionally.
Immediate joiners are preferred, while candidates serving a notice period of up to 15 days are also eligible. The role is completely work-from-office, and candidates should be comfortable working rotational shifts, primarily during night hours.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates (if applicable)
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 27 July – 29 July |
| Time | 11:00 AM – 1:00 PM |
| Venue | Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai – Opposite Perungalathur Railway Station |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Sutherland Walk-in Drive 2026?
No. This walk-in drive is open only to candidates with 1 to 3 years of experience in an international non-voice process.
2. What experience is required for this position?
Candidates should have at least 9 months to 3 years of experience in international non-voice support, with hands-on experience in chat and email support.
3. What documents should I carry for the interview?
Candidates should bring an updated resume, passport-size photographs, a valid government-issued ID proof, educational documents (if applicable), and experience certificates.
4. What is the job location?
The selected candidates will work from the company’s office in Chennai.
