Deloitte has announced recruitment for the position of CoRe Global Contact Center – ITSD-Tech – Analyst in Hyderabad. This opportunity is suitable for candidates with technical support, help desk, contact center, or customer support experience. Fresh graduates and professionals with up to four years of experience can apply for this role.
Position Summary
Deloitte is seeking candidates for the Services Support Associate II, Contact Center role within its Technology team. The position involves providing technical assistance through voice and non-voice channels, resolving user issues, documenting support activities, and ensuring a high level of customer satisfaction. Candidates with strong technical troubleshooting skills and customer service experience are encouraged to apply.
Employment Details
- Organization: Deloitte
- Position: CoRe Global Contact Center – ITSD-Tech – Analyst (Services Support Associate II, Contact Center)
- Qualification: Bachelor’s Degree or Diploma in Computer Science, Electronics, Commerce, Computer Applications, or related disciplines
- Experience: 0–4 Years
- Job Location: Hyderabad, Telangana
- Employment Type: Full-Time
- Compensation: Best in Industry
- Application Deadline: Applications Open
Company Profile
Deloitte is one of the world’s leading professional services organizations, providing services across consulting, technology, risk advisory, audit, and financial advisory domains. The company supports organizations in solving complex business challenges through innovation, industry expertise, and technology-driven solutions.
With a global presence and a strong commitment to professional development, Deloitte offers employees opportunities to work on diverse projects while enhancing their technical and leadership capabilities. The organization is recognized for its collaborative work environment, focus on quality service delivery, and continuous learning culture. Professionals at Deloitte gain exposure to global business practices, advanced technologies, and career growth opportunities across multiple industries and service lines.
Roles and Responsibilities
- Provide voice and non-voice technical support through phone, email, chat, voicemail, and self-service channels.
- Resolve incidents and service requests related to hardware, software, operating systems, and access-related issues.
- Escalate complex issues to appropriate support teams when required.
- Document incidents, troubleshooting activities, and resolutions within ticketing or case management systems.
- Monitor ongoing issues, outages, and technology updates affecting end users.
- Deliver timely and accurate customer support services.
- Maintain established service quality and customer satisfaction standards.
- Support knowledge management activities by contributing to process and knowledge-base updates.
- Collaborate with team members to improve operational efficiency and service delivery.
- Adhere to performance metrics including contact quality, schedule adherence, and first-call resolution targets.
Technical and Professional Skills Required
- Technical support and help desk knowledge.
- Experience handling voice and non-voice customer interactions.
- Knowledge of Microsoft Office applications, including Outlook.
- Understanding of Windows 10 and macOS operating systems.
- Basic knowledge of computer hardware and software.
- Understanding of networking concepts and internet fundamentals.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication abilities.
- Documentation and ticket management skills.
- Customer service and stakeholder management capabilities.
- Ability to work independently and collaboratively within a team.
Educational Qualification and Eligibility
Candidates applying for this position should possess a Bachelor’s Degree or Diploma in Computer Science, Electronics, Commerce, Computer Applications, or a related field.
Applicants with 0–4 years of experience in technical support, help desk operations, contact center environments, or customer support roles are eligible to apply. Experience using customer relationship management systems or ticketing tools is desirable.
Candidates with exposure to shared services environments, global customer support operations, knowledge management activities, or mentoring responsibilities may have an added advantage.
The role requires individuals who are comfortable working in a customer-focused technical support environment and can effectively handle multiple support channels.
Compensation and Benefits
Salary: Best in Industry
Selected candidates will have the opportunity to work in a professional environment that promotes learning, skill development, and career growth. Compensation and benefits will be provided according to company policies and role requirements.
Recruitment Process
The recruitment process may include:
- Application Screening
- Technical Assessment or Evaluation
- Interview Rounds
- Final Selection and Offer
Application Process
Interested candidates should apply through Deloitte’s official careers portal. Applicants are advised to review the eligibility requirements carefully and submit their applications with updated academic and professional details. Eligible candidates who meet the required qualifications and experience criteria can proceed with the online application process.
Deloitte Recruitment – Apply Links
| Position | Official Application |
|---|---|
| CoRe Global Contact Center – ITSD-Tech – Analyst | Apply for this Job |
Candidate FAQs
1. What is the job location for this Deloitte recruitment?
The position is based in Hyderabad, Telangana.
2. What qualifications are required for this role?
Candidates should possess a Bachelor’s Degree or Diploma in Computer Science, Electronics, Commerce, Computer Applications, or a related discipline.
3. Who can apply for the CoRe Global Contact Center – ITSD-Tech – Analyst role?
Candidates with 0–4 years of experience in technical support, help desk, contact center, or customer support functions are eligible to apply.
4. What technical knowledge is expected from applicants?
Applicants should have knowledge of Windows 10, macOS, Microsoft Office applications, computer hardware, software, networking concepts, and internet fundamentals.
