Capgemini has announced an exciting Off Campus Drive 2026 for the position of Non-Voice Customer Support Executive in Kolkata. This opportunity is ideal for graduates who possess strong written communication skills and are interested in building a career in customer support and business operations.
Candidates looking for Freshers Jobs, Graduate Jobs, Entry Level Jobs, and Latest Jobs 2026 can consider this opportunity to work with one of the world’s leading technology and consulting organizations. The role focuses on handling customer interactions through webforms, emails, and other written communication channels while ensuring excellent customer service standards.
About the Company
Capgemini is a global leader in consulting, technology services, engineering, and digital transformation. Operating across multiple countries, the company helps businesses adopt innovative technologies and improve operational efficiency through advanced digital solutions.
The organization is known for providing employees with excellent career growth opportunities, extensive learning platforms, professional certifications, and exposure to global projects. Capgemini serves clients across various industries and offers an inclusive work environment where employees can develop technical and professional skills while contributing to meaningful business solutions.
Job Role Overview
The Non-Voice Customer Support Executive – Webform CSR role is responsible for handling customer concerns received through webforms, emails, and other non-voice support channels. The selected candidates will review customer requests, provide professional written responses, coordinate with internal teams, and ensure customer issues are resolved within defined timelines.
The position requires excellent written communication, attention to detail, problem-solving abilities, and a customer-centric approach. Professionals in this role play an important part in maintaining customer satisfaction and supporting business operations through efficient issue resolution.
Job Details
| Field | Details |
|---|---|
| Company Name | Capgemini |
| Job Role | Non-Voice Customer Support Executive |
| Qualification | Graduate in Any Discipline |
| Batch | Recent Batches Eligible |
| Experience | Entry Level |
| Salary | Best in Industry |
| Job Location | Kolkata |
| Application Deadline | Apply As Soon As Possible |
Employment Type: Permanent
Professional Community: Business Analysis
Posted On: 2 June 2026
Reference Code: 481900
Candidates should be willing to work in rotational shifts if required by business operations.
Eligibility Criteria
Applicants interested in this Off Campus Drive should meet the following requirements:
- Graduate in any discipline.
- Additional certification in customer service will be an added advantage.
- Strong written English communication skills.
- Good grammar, clarity, and professional writing ability.
- Good typing speed and accuracy.
- Ability to understand customer concerns and provide appropriate solutions.
- Strong attention to detail.
- Ability to manage multiple customer cases simultaneously.
- Willingness to work in rotational shifts.
- Customer-focused attitude with strong problem-solving skills.
Key Responsibilities
Selected candidates will be responsible for:
- Handling customer queries, complaints, and service requests received through webforms, emails, and other non-voice channels.
- Reviewing customer concerns carefully and providing accurate written responses.
- Ensuring tickets and requests are acknowledged and resolved within specified turnaround times.
- Coordinating with internal departments to resolve customer issues efficiently.
- Following up on pending requests until complete closure.
- Maintaining accurate records of customer interactions and issue resolutions.
- Recording escalations and customer communication details within company systems.
- Identifying recurring customer issues and reporting trends to supervisors or team leads.
- Following quality standards, process guidelines, and compliance requirements.
- Escalating complex cases according to defined escalation procedures.
- Supporting customer satisfaction through timely and effective service delivery.
- Contributing to overall operational efficiency and customer experience improvement initiatives.
Skills Required
Technical Skills
- Written Communication
- Customer Issue Resolution
- Process Adherence
- Documentation Management
- Ticket Handling
- Email Support
- Webform Support
- Customer Service Operations
Professional Skills
- Strong written English communication
- Attention to detail
- Analytical thinking
- Problem-solving ability
- Time management
- Prioritization skills
- Multitasking capability
- Team collaboration
- Customer-focused mindset
- Professional response drafting
Preferred Skills
- Ability to draft empathetic and professional customer responses.
- Strong analytical and decision-making skills.
- Independent working capability.
- Ability to collaborate effectively with multiple stakeholders.
Salary and Benefits
Compensation
Salary for this role is Best in Industry.
Benefits Offered
Capgemini provides several employee benefits, including:
- Comprehensive health and wellness programs.
- Health check-up facilities.
- Telemedicine support.
- Insurance coverage with additional top-up options.
- Elder care support programs.
- Flexible work benefits for new parents and families.
- Personalized career guidance from leadership teams.
- Internal career growth opportunities across Capgemini Group.
- Access to digital learning platforms with more than 250,000 courses.
- Professional certification opportunities.
- Inclusive and diverse work environment.
- Participation in internal sports activities, yoga programs, marathons, and employee engagement initiatives.
Why You Should Apply
This opportunity offers excellent exposure to customer support operations within a globally recognized organization. Candidates can strengthen their communication, customer handling, and problem-solving skills while working in a professional corporate environment.
The role provides valuable experience in business operations, customer service management, process compliance, and stakeholder coordination. Employees also gain access to extensive learning resources and career development programs that can support long-term professional growth.
For candidates looking to establish a successful career in customer support, operations, or business services, this role offers a strong foundation with opportunities for future advancement.
Job Preparation Tip
Before applying, improve your written communication skills by practicing professional email writing, grammar correction, and customer response drafting. Employers often evaluate clarity, professionalism, and problem-solving ability in written communication roles.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Non-Voice Customer Support Executive | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights written communication and customer service skills.
- Prepare examples demonstrating problem-solving and customer handling abilities.
- Practice professional email and written response drafting before interviews.
- Be ready to work in rotational shifts if required.
- Review customer support fundamentals, escalation handling, and process compliance concepts.
Frequently Asked Questions (FAQ)
Is this role suitable for fresh graduates?
Graduates from any discipline can apply. Additional customer service certifications can be advantageous.
What is the job location for this opportunity?
The position is based in Kolkata, India.
What qualification is required?
Candidates must be graduates in any discipline. Customer service certifications are considered an added advantage.
Is rotational shift work required?
Yes. Candidates should be willing to work rotational shifts if business requirements demand it.
What skills are most important for this role?
Strong written communication, attention to detail, customer issue resolution, multitasking, analytical thinking, and process adherence are the most important skills for this position.
