TP is conducting a Walk-in Drive 2026 for the Customer Support (Web Chat – Telecom Process) role in Chennai. This hiring drive is ideal for candidates with BPO experience who are looking to build their careers in customer support through web chat and non-voice operations.
Walk-in Job Overview
- Company Name: TP
- Job Role: Customer Support (Web Chat – Telecom Process)
- Qualification: Any Graduate (UG & PG)
- Experience: 1–2 Years
- Salary: ₹2.25 – ₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 31st July – 29th August 2026
- Walk-in Time: 9:30 AM – 5:30 PM
- Employment Type: Full Time, Permanent
About Company
TP is a global digital business services company that delivers customer experience, business process management, and digital transformation solutions to organizations across multiple industries. With nearly five decades of industry experience, TP operates in close to 100 countries and supports customers in more than 400 languages and dialects. The company partners with leading global brands to provide customer support, technical assistance, back-office operations, and AI-enabled business services. TP emphasizes employee development through continuous learning, skill enhancement, and career growth opportunities. Working at TP offers professionals the chance to build expertise in customer service while collaborating with international clients in a dynamic and technology-driven environment.
Job Description
TP is hiring Customer Support Executives for its Web Chat – Telecom Process. The role involves providing customer support through web chat and other non-voice communication channels while ensuring timely and accurate resolution of customer queries.
Selected candidates will interact with customers, resolve service-related concerns, and maintain detailed records of customer interactions using CRM tools. The position requires excellent written communication, typing proficiency, and the ability to work in rotational shifts. Candidates should have prior BPO experience and be comfortable handling multiple customer conversations while maintaining service quality.
This opportunity is suitable for professionals seeking to advance their careers in chat support, customer service, and telecom process operations.
Key Responsibilities
- Handle customer queries through web chat, email, and chat support platforms.
- Provide accurate and timely resolutions to customer concerns.
- Maintain detailed records of customer interactions using CRM software.
- Deliver high-quality customer service while following company procedures.
- Respond to customer requests professionally and efficiently.
- Manage multiple customer conversations simultaneously.
- Ensure customer satisfaction by providing prompt support.
- Follow process guidelines and maintain productivity targets.
- Collaborate with team members to improve service quality.
Required Skills
- Good written and verbal communication skills in English.
- Minimum 1 year of BPO experience is mandatory.
- Experience in chat support or non-voice processes.
- Basic understanding of telecom processes.
- Good typing speed and accuracy.
- Ability to draft professional emails.
- Familiarity with customer support tools and CRM applications.
- Strong problem-solving and multitasking abilities.
- Willingness to work rotational shifts.
- Immediate joining availability is preferred.
Eligibility Criteria
Candidates interested in attending the TP Walk-in Drive should meet the following eligibility requirements:
- Any Graduate or Postgraduate from a recognized institution.
- Minimum 1–2 years of experience in a BPO environment.
- Experience in email support, chat support, or non-voice processes.
- Good English communication skills (written and spoken).
- Basic knowledge of telecom processes.
- Strong typing and email drafting skills.
- Ready to work in rotational shifts between 7:00 AM and 12:00 AM.
- Immediate joiners will be preferred.
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 31st July – 29th August 2026 |
| Time | 9:30 AM – 5:30 PM |
| Venue | AMBIT IT PARK, 82/30, Ambattur Industrial Estate 2nd Main Road, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the TP Walk-in Drive 2026?
Candidates with 1–2 years of BPO experience and a graduation or postgraduation degree can attend the walk-in drive.
2. Is prior experience mandatory?
Yes. A minimum of 1 year of BPO experience is required for this role.
3. What documents should I carry for the interview?
Carry an updated resume, passport-size photographs, a valid government ID proof, educational certificates, and experience documents (if applicable).
4. What is the offered salary for this position?
The salary offered ranges from ₹2.25 LPA to ₹2.75 LPA, based on the candidate’s experience and selection.