Are you searching for Freshers Jobs in the IT support domain? Here’s a great opportunity to begin your career with a globally recognized company. Redwood Software is conducting its Off Campus Drive 2026 to hire candidates for the role of Support Trainee in Hyderabad. This role is perfect for students and fresh graduates who are passionate about technology and want to build a strong career in customer support and technical troubleshooting.
This opportunity is designed for entry-level candidates who are eager to learn and grow in a structured environment. If you are looking for Graduate Jobs, Entry Level Jobs, or want to step into the world of enterprise software and automation, this is the right chance to apply now and kickstart your career.
About the Company
Redwood Software is a global leader in automation solutions for mission-critical business processes. The company specializes in providing full-stack automation platforms, especially designed for ERP environments. With its innovative SaaS-based composable automation platform, Redwood helps organizations automate workflows across applications, services, and infrastructure—both in the cloud and on-premises.
Redwood is known for its strong focus on customer success, innovation, and collaboration. Its global team of automation experts works closely with customers to deliver reliable and scalable solutions. The company promotes a positive work culture built on values like teamwork, curiosity, ownership, and respect, making it an excellent place for freshers to start and grow their careers.
Job Role Overview
The Support Trainee role is an entry-level position within Redwood’s Customer Support team. This role focuses on building foundational knowledge of the company’s products, support processes, and essential technical concepts.
As a trainee, you will go through a structured training program where you will learn troubleshooting techniques, customer interaction skills, and ticket-handling processes. Over time, you will gradually take on real support responsibilities under supervision, with the goal of transitioning into a Level 1 Support Representative role.
This position is ideal for candidates who are eager to learn, enjoy solving problems, and want to develop expertise in technical support and enterprise software environments.
Job Details
| Field | Details |
|---|---|
| Company Name | Redwood Software |
| Job Role | Support Trainee |
| Qualification | Bachelor’s Degree or Master’s Degree |
| Batch | Recent Batches Eligible |
| Experience | Freshers / Entry Level |
| Salary | Best in Industry |
| Job Location | Hyderabad, Telangana, India |
| Application Deadline | Apply As Soon As Possible |
Employment Type: Not Specified (Entry-Level Training Role)
Eligibility Criteria
Candidates applying for this Latest Jobs 2026 opportunity should meet the following criteria:
- Pursuing or completed studies in Computer Science, Information Technology, or a related field
- Basic understanding of computer systems and troubleshooting concepts
- Strong interest in learning technical concepts and tools
- Good communication skills in English (both written and spoken)
- Exposure to technical environments through coursework, internships, or personal projects is an added advantage
- Previous experience in customer or application support is a plus but not mandatory
Key Responsibilities
As a Support Trainee at Redwood Software, you will be responsible for:
- Completing all modules in the Support Trainee training program
- Learning Redwood’s products, workflows, and troubleshooting methodologies
- Building foundational knowledge in technologies such as databases, operating systems, networking, APIs, and security
- Participating in training sessions, shadowing experienced team members, and reviewing real support cases
- Observing senior support agents to understand customer handling and issue resolution
- Learning to document issues properly as per company guidelines
- Handling simple customer queries under supervision
- Gradually increasing responsibility in ticket handling and troubleshooting
- Understanding support processes like SLAs, escalation procedures, and ticket lifecycle
- Using internal tools and knowledge bases to research solutions
- Collaborating with mentors and team members to track learning and progress
Skills Required
Candidates should possess the following technical and soft skills:
- Basic knowledge of databases, operating systems, networking, and APIs
- Understanding of security fundamentals
- Familiarity with troubleshooting concepts
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Analytical thinking and problem-solving skills
- Good documentation and reporting skills
- Team collaboration and willingness to take feedback
Selection Process
The exact selection process is not explicitly mentioned, but based on the role structure, it may include:
- Application screening
- Technical or aptitude assessment
- Interview rounds (technical and HR)
- Final selection and onboarding into the training program
Salary and Benefits
The salary for the Support Trainee role is Best in Industry, offering competitive compensation for entry-level candidates.
Additional benefits include:
- Structured training program for skill development
- Exposure to enterprise-level automation tools
- Hands-on learning with real customer support cases
- Opportunity to transition into a full-time support role
- Collaborative and growth-focused work environment
Why You Should Apply
This Off Campus Drive 2026 is an excellent opportunity for freshers to start their careers in a high-demand field like technical support and automation. Here’s why you should apply:
- Work with a global leader in automation technology
- Gain real-world experience in customer support and troubleshooting
- Learn industry-relevant tools and technologies
- Build strong technical and communication skills
- Opportunity for career growth within the organization
- Be part of a supportive and innovative team culture
Job Preparation Tip
Focus on strengthening your understanding of basic IT concepts such as operating systems, networking, and databases. Additionally, practice explaining technical problems clearly, as communication plays a key role in support roles.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Support Trainee | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights relevant coursework, projects, or internships
- Prepare basic technical concepts before applying
- Maintain clear and professional communication during the hiring process
- Keep track of your application status via email
- Apply early to increase your chances of selection
Frequently Asked Questions (FAQ)
Q1. Who can apply for the Redwood Software Off Campus Drive 2026?
Candidates pursuing or completed a degree in Computer Science, IT, or related fields can apply.
Q2. Is this job suitable for freshers?
Yes, this is an entry-level role specifically designed for freshers and trainees.
Q3. What is the job location for this role?
The job is based in Hyderabad, Telangana, India.
Q4. What skills are required for the Support Trainee role?
Basic knowledge of IT systems, troubleshooting, communication skills, and willingness to learn are required.
Q5. Is prior experience required?
No, prior experience is not mandatory, but any exposure to technical environments is a plus.
If you are looking for Latest Jobs 2026, Freshers Jobs, or Entry Level IT Jobs, this opportunity with Redwood Software is a great way to begin your professional journey. Don’t miss this chance to build your career in a fast-growing technology domain. Apply as soon as possible and stay updated with upcoming job opportunities to secure your future in tech.
