Omega Healthcare has announced a Walk-in Drive 2026 for the Customer Support Executive (Voice) role in Chennai. Candidates with voice process experience and strong communication skills can attend the walk-in interview during the scheduled dates. This is an excellent opportunity for professionals seeking a full-time position in the international healthcare BPO sector.
Walk-in Job Overview
- Company Name: Omega Healthcare
- Job Role: Customer Support Executive (Voice)
- Qualification: Graduates or Undergraduates
- Experience: 1–4 Years
- Salary: ₹2 – ₹3.5 LPA
- Job Location: Chennai
- Walk-in Date: 20th July – 24th July
- Walk-in Time: 10:00 AM – 5:30 PM
- Employment Type: Full Time, Permanent
About Company
Omega Healthcare is a global healthcare outsourcing company that provides revenue cycle management (RCM), healthcare support, and technology-enabled business process services to healthcare providers and insurance organizations. The company focuses on improving operational efficiency and delivering high-quality support across medical billing, claims management, customer support, and healthcare administration. With a significant workforce and operations across multiple locations, Omega Healthcare offers employees opportunities for career growth, continuous learning, and exposure to international healthcare processes. The organization is known for maintaining quality standards while delivering reliable services to clients in the healthcare industry.
Job Description
Omega Healthcare is hiring Customer Support Executives for its voice process supporting healthcare insurance operations. The selected candidates will interact with insurance payers to resolve claim-related issues, including denied and non-denied claims, while ensuring timely resolution and compliance with internal workflows.
Candidates should possess excellent communication skills and prior experience in voice processes. Immediate joiners are preferred for this recruitment drive. The role involves working in the night shift and collaborating with internal teams to ensure accurate claim processing and customer support.
Key Responsibilities
- Contact insurance payers to resolve claim-related issues.
- Handle denied and non-denied claims efficiently.
- Review claim information using internal systems and process documentation.
- Escalate recurring issues and trends to supervisors.
- Follow standard operating procedures and workflow documentation.
- Participate in training sessions related to Revenue Cycle Management (RCM).
- Investigate complex patient account issues and reimbursement timelines.
- Identify accounts that can be resolved internally without payer calls.
- Analyze trends and maintain accuracy while processing accounts.
- Support special projects related to payer claim reprocessing.
Required Skills
- Excellent verbal communication skills.
- Minimum one year of voice process experience.
- Customer support experience.
- International voice process knowledge.
- Inbound and outbound customer service experience.
- Customer retention and relationship management skills.
- Problem-solving and logical thinking abilities.
- Ability to work in a night shift environment.
- Teamwork and process adherence.
- Basic understanding of healthcare or insurance processes is an added advantage.
Eligibility Criteria
Candidates applying for this walk-in drive should have at least one year of experience in a voice process. Graduates as well as undergraduates are eligible to attend the interview. Excellent communication skills are mandatory. The company is looking for immediate joiners who are comfortable working night shifts. Candidates with experience in international BPO, customer support, or healthcare voice processes will be preferred.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (mandatory for experienced candidates)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 20th July – 24th July |
| Time | 10:00 AM – 5:30 PM |
| Venue | Omega Healthcare, Ground Floor, Tower 1, RMZ Millennia Business Park, Dr. MGR Main Road, Kandanchavadi, Chennai, Tamil Nadu 600096, India (Landmark: Thanthi TV Building) |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the Omega Healthcare Walk-in Drive 2026?
Candidates with 1–4 years of experience in a voice process, excellent communication skills, and graduate or undergraduate qualifications can attend the walk-in interview.
2. Can freshers attend the walk-in drive?
No. The notification specifies that candidates must have a minimum of one year of voice process experience.
3. What documents should I carry for the interview?
Candidates should carry an updated resume, passport-size photographs, a valid government ID proof, educational certificates, and experience documents.
4. What is the job location?
The selected candidates will be based in Chennai.
