Redisolve Software has announced its Walk-in Drive 2026 for the position of Customer Support Associate (Chat Support) in Chennai. The company is inviting applications from freshers and experienced candidates with up to three years of experience who are interested in building a career in the BPO and customer support industry. Candidates with excellent communication skills, good typing speed, and basic computer knowledge are encouraged to attend the walk-in interview.
This hiring drive offers an excellent opportunity to work in an international non-voice process where employees will interact with customers through chat and email. The organization is looking for immediate joiners who can deliver quality customer service while working in a fast-paced office environment.
Walk-in Job Overview
- Company Name: Redisolve Software
- Job Role: Customer Support Associate (Chat Support)
- Qualification: Graduation Not Required
- Experience: 0–3 Years
- Salary: ₹2.25 – ₹3.5 LPA
- Job Location: Chennai
- Walk-in Date: 27 July – 14 August 2026
- Walk-in Time: 10:30 AM – 3:00 PM
- Employment Type: Full-time, Temporary/Contractual
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice
- No of Openings: 50
About Company
Redisolve Software is a rapidly growing outsourcing services company that delivers business solutions across IT, BPO, KPO, and LPO sectors. The organization works with clients from multiple industries, providing customer support, technical assistance, and business process management services. By combining technology with skilled professionals, Redisolve Software helps organizations improve operational efficiency and customer satisfaction.
The company focuses on maintaining high service standards while providing employees with opportunities to enhance their communication, technical, and customer service skills. Employees work in a collaborative environment where continuous learning, teamwork, and professional development are encouraged. Redisolve Software serves domestic and international clients and continues to expand its operations through quality-driven support services.
Job Description
Redisolve Software is hiring Customer Support Associates for its International Non-Voice Process. The selected candidates will provide customer assistance primarily through chat and email while ensuring timely, accurate, and professional responses.
The role requires candidates to understand customer concerns, troubleshoot basic technical issues, provide product and service information, and deliver effective solutions that improve customer satisfaction. Associates will also be responsible for documenting customer interactions accurately and escalating unresolved issues to the appropriate internal departments whenever required.
Candidates should possess strong written communication skills, attention to detail, and the ability to handle multiple customer conversations simultaneously. Since the process supports international customers, applicants should be comfortable working rotational night shifts and adapting to dynamic customer service environments.
Immediate joiners and candidates serving a notice period of up to 10 days are preferred. The position provides an excellent opportunity for freshers as well as experienced professionals to gain valuable experience in international customer support operations.
Key Responsibilities
- Respond to customer queries through chat and email professionally.
- Deliver prompt and accurate customer support.
- Understand customer concerns and provide appropriate solutions.
- Diagnose and troubleshoot basic technical issues.
- Escalate unresolved or complex cases to relevant internal teams.
- Share accurate and updated product and service information.
- Maintain high levels of customer satisfaction.
- Handle multiple chat sessions simultaneously without compromising quality.
- Record customer interactions accurately in the system.
- Follow organizational processes and quality standards.
- Coordinate with internal departments whenever required.
- Maintain professionalism during all customer interactions.
- Ensure timely resolution of customer requests.
- Meet productivity and service quality expectations.
Required Skills
Candidates applying for the Redisolve Software Walk-in Drive 2026 should possess the following skills:
- Excellent written and verbal communication skills in English.
- Strong customer service orientation.
- Ability to manage multiple chat conversations simultaneously.
- Typing speed of 25–30 words per minute.
- Basic computer proficiency.
- Familiarity with chat support tools is an added advantage.
- Good analytical and problem-solving skills.
- Strong reading comprehension.
- High attention to detail.
- Active listening skills.
- Professional customer interaction skills.
- Working knowledge of MS Excel and keyboard shortcuts.
- Ability to work independently and as part of a team.
- Flexibility to work rotational night shifts.
- Positive attitude and willingness to learn.
Eligibility Criteria
Candidates interested in this Walk-in Drive 2026 should meet the following eligibility requirements:
- Graduation is not mandatory.
- Freshers are eligible to apply.
- Candidates with 0–3 years of experience can attend the walk-in interview.
- Good English communication skills are required.
- Candidates should possess strong written communication abilities.
- Applicants must be willing to work from the office.
- Ability to work rotational night shifts is mandatory.
- Candidates should have a typing speed of 25–30 WPM.
- Immediate joiners are preferred.
- Candidates with a notice period of up to 10 days are also preferred.
Documents to Carry
Candidates attending the Redisolve Software Walk-in Drive should carry the following documents:
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates (if applicable)
- Experience Certificates (if applicable)
- Salary Slips (for experienced candidates, if available)
Selection Process
The selection process generally includes:
- Walk-in registration
- HR screening
- Communication assessment
- Chat support evaluation
- Technical discussion (if required)
- Final HR interview
- Offer discussion for selected candidates
The company is looking for candidates who demonstrate strong communication skills, customer service aptitude, and the ability to work effectively in a professional support environment.
Why Join Redisolve Software?
Working at Redisolve Software provides candidates with an opportunity to build a career in the international BPO industry. Employees gain practical experience in customer interaction, communication, problem-solving, and business support operations. The organization offers exposure to global customers and encourages continuous learning through hands-on experience in customer service processes.
Candidates interested in non-voice customer support roles can benefit from developing professional communication skills, technical troubleshooting abilities, and teamwork while working in a structured corporate environment. The position is suitable for both fresh graduates and experienced professionals seeking career growth in customer support operations.
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 27 July – 14 August 2026 |
| Time | 10:30 AM – 3:00 PM |
| Venue | 4/293, Sterling Technopolis, 8th Floor, Old Mahabalipuram Road (OMR), Perungudi, Chennai – 600096 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. Can freshers attend the Redisolve Software Walk-in Drive 2026?
Yes. Freshers as well as candidates with up to three years of experience are eligible for this walk-in drive.
2. Is graduation mandatory for this position?
No. The job notification clearly states that graduation is not required for the Customer Support Associate role.
3. What salary is offered for this role?
The salary ranges between ₹2.25 LPA and ₹3.5 LPA, depending on the candidate’s skills and experience.
4. What documents should candidates carry?
Candidates should carry an updated resume, passport-size photographs, a valid government-issued ID proof, educational certificates (if applicable), and experience certificates for experienced applicants.
5. What is the job location?
The selected candidates will work in Chennai in the International Non-Voice Customer Support process.
6. Is this a voice or non-voice process?
This is an International Non-Voice (Chat Support) process where customer interactions are handled through chat and email rather than voice calls.
