Sutherland is conducting a Walk-in Drive 2026 to recruit Process Associates – Chat Support for its Chennai office. This hiring drive is open to freshers and candidates with up to two years of experience who have strong English communication skills and are willing to work in a work-from-office environment.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Process Associate – Chat Support
- Qualification: Graduation Not Required
- Experience: 0–2 Years
- Salary: ₹2.25 – ₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 27 July 2026 – 07 August 2026
- Walk-in Time: 11:00 AM – 12:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 100
About Company
Sutherland is a global business process and digital transformation company that delivers customer experience, technology, and business process solutions to organizations across multiple industries. With over three decades of industry experience, the company combines artificial intelligence, automation, analytics, and human expertise to provide customer support and business services. Sutherland operates delivery centers across several countries and serves clients in industries such as banking, healthcare, retail, telecommunications, insurance, and technology. The company offers career opportunities for fresh graduates and experienced professionals through structured training, continuous learning, and a collaborative work environment.
Job Description
Sutherland is hiring Process Associates for its International Chat Support team. Selected candidates will provide customer assistance through chat-based interactions while maintaining service quality and response accuracy. The role requires excellent English communication skills, a customer-focused approach, and the ability to work in rotational or night shifts. Immediate joiners are preferred. This opportunity is ideal for freshers and candidates with limited experience who want to begin a career in the BPO and customer support industry.
Key Responsibilities
- Handle customer queries through chat support.
- Deliver accurate and timely responses to customer requests.
- Maintain high standards of customer service.
- Resolve customer issues following company guidelines.
- Escalate complex cases to the appropriate teams.
- Maintain accurate records of customer interactions.
- Meet productivity and quality targets.
- Work effectively in rotational and night shifts.
- Collaborate with team members to improve service quality.
- Follow organizational policies and process guidelines.
Required Skills
- Excellent English communication skills.
- Strong written communication abilities.
- Customer service orientation.
- Good typing speed.
- Basic computer knowledge.
- Ability to work in a fast-paced environment.
- Willingness to work rotational and night shifts.
- Good interpersonal skills.
- Problem-solving ability.
- Teamwork and adaptability.
Eligibility Criteria
Candidates with 0–2 years of experience are eligible to apply. Freshers and candidates with at least 6 months of work experience are encouraged to attend the walk-in drive. Graduation is not mandatory for this role. Applicants should possess excellent English communication skills, be willing to work from the office, and be comfortable working rotational or night shifts. Immediate joiners will be given preference. Candidates who have attended a Sutherland interview on or after 1 June 2026 are not eligible for this walk-in drive.
Documents to Carry
- Updated Resume (2 Copies)
- Passport Size Photos
- Government ID Proof (Aadhaar Card, Driving License, or any valid ID)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 27 July 2026 – 07 August 2026 |
| Time | 11:00 AM – 12:00 PM |
| Venue | Sutherland ‘A1’, Ground Floor, Gateway Office Parks, Perungalathur, Chennai |
| Registration / Official Link | Apply Link |
Frequently Asked Questions
1. Can freshers attend the Sutherland Walk-in Drive 2026?
Yes. Freshers as well as candidates with up to two years of experience, including those with six months of experience, are eligible to attend.
2. What is the salary offered for this role?
The salary offered ranges from ₹2.25 LPA to ₹2.75 LPA.
3. What documents should I carry for the interview?
Carry two copies of your updated resume, a valid government-issued ID proof, passport-size photographs, educational certificates, and experience documents if applicable.
4. Is prior registration required?
Yes. Candidates are advised to register using the official registration link before attending the walk-in interview.
