Firstsource is conducting a Walk-in Drive 2026 in Chennai for the position of Customer Support Associate. This recruitment drive is an excellent opportunity for fresh graduates who are looking to begin their careers in the International Non-Voice BPO sector with a leading business process management company.
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Support Associate (International Non-Voice Process)
- Qualification: UG Arts & Science Graduates (2021–2025 Pass-outs) and Eligible 2026 Graduates
- Experience: 0–1 Years
- Salary: ₹1.25 – ₹2.5 LPA
- Job Location: Chennai
- Walk-in Date: 20 July – 24 July 2026
- Walk-in Time: 10:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
About Company
Firstsource is a leading Business Process Management (BPM) company and a part of the RP-Sanjiv Goenka Group. Established in 2001, the company provides business process outsourcing services across industries including healthcare, banking and financial services, communications, media, and technology. With operations across multiple countries, Firstsource delivers customer experience, back-office support, digital transformation, and business process solutions for global organizations. The company emphasizes employee development through training, career growth opportunities, and a collaborative work environment, making it an attractive workplace for fresh graduates entering the BPO industry.
Job Description
Firstsource is hiring Customer Support Associates for its International Non-Voice Process. The company is looking for enthusiastic freshers who can deliver quality customer support by handling customer queries and ensuring a smooth service experience through backend operations.
The role requires candidates with good communication skills, strong comprehension abilities, and typing proficiency. Selected candidates will work from the office in rotational and night shifts while supporting international business operations. This opportunity is suitable for candidates seeking an entry-level career in customer support and business process services.
The recruitment drive offers 300 openings, making it one of the major hiring events for fresh graduates in Chennai.
Key Responsibilities
- Handle customer support activities for the International Non-Voice process.
- Resolve customer queries accurately and efficiently.
- Perform backend support and data processing tasks.
- Maintain quality and productivity standards.
- Ensure accurate documentation of assigned work.
- Follow organizational processes and operational guidelines.
- Communicate effectively with internal teams whenever required.
- Deliver excellent customer service through timely issue resolution.
- Maintain confidentiality while handling customer information.
- Adapt to business requirements and shift schedules.
Required Skills
- Excellent communication skills.
- Good listening and comprehension abilities.
- Strong typing skills.
- Basic computer knowledge.
- Data entry skills.
- Ability to work in an International Non-Voice environment.
- Good interpersonal skills.
- Willingness to learn and adapt quickly.
- Ability to work in rotational and night shifts.
- Teamwork and problem-solving skills.
Eligibility Criteria
Candidates must have completed UG Arts & Science courses and belong to the 2021–2025 graduating batches with no active arrears.
Candidates graduating in 2026 are also eligible if they have received their sixth-semester results and provisional certificate as specified in the original notification.
The following candidates are not eligible:
- Diploma holders
- Postgraduate candidates
- BE/B.Tech graduates
- Candidates currently pursuing 2026 graduation (except those meeting the specified eligibility)
Applicants should possess good communication skills, typing proficiency, and a willingness to work in rotational and night shifts. The role follows a Work From Office model.
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Original and photocopy of PAN Card or Aadhaar Card
- Government-issued Photo ID Proof
- Educational Certificates and Mark Sheets
- Original Transfer Certificate (Mandatory)
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 20 July – 24 July 2026 |
| Time | 10:30 AM – 12:30 PM |
| Venue | 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, Near AGS Bus Stop, Chennai, Tamil Nadu – 603103 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the Firstsource Walk-in Drive 2026?
UG Arts & Science graduates from the 2021–2025 batches and eligible 2026 graduates meeting the specified criteria can attend the walk-in drive.
2. Can freshers apply for this recruitment?
Yes. Freshers and candidates with 0–1 year of experience are eligible to participate.
3. What documents should candidates carry?
Candidates should carry an updated resume, passport-size photographs, original and photocopy of PAN Card or Aadhaar Card, educational certificates, transfer certificate, and experience documents (if applicable).
4. What is the job location for the selected candidates?
The selected candidates will work in Chennai under a Work From Office model.
