Prodapt Solutions has announced a Walk-in Drive 2026 for the International Chat Support role in Chennai. This hiring drive is open to graduates with 0–3 years of experience who possess excellent English communication skills and are interested in building a career in international customer support. Eligible candidates can attend the walk-in interview on the scheduled date with the required documents.
Walk-in Job Overview
- Company Name: Prodapt Solutions
- Job Role: Chat Support
- Qualification: Any Graduate (10+2+3 educational background mandatory)
- Experience: 0–3 Years
- Salary: ₹50,000 – ₹3 LPA
- Job Location: Chennai
- Walk-in Date: 1st August 2026
- Walk-in Time: 10:00 AM – 4:00 PM
- Employment Type: Full Time, Permanent
About Company
Prodapt Solutions is a leading technology consulting and managed services company specializing in the connectedness industry. The company works with global telecommunications and technology enterprises, delivering digital transformation, consulting, engineering, and business reengineering solutions. With operations across more than 30 countries, Prodapt has established itself as a trusted partner for organizations building next-generation digital experiences and communication networks. The company is known for its employee-focused work culture, learning opportunities, and technology-driven environment. It also provides career growth opportunities through continuous training, innovation, and exposure to global projects in the telecom and IT services sector.
Job Description
Prodapt Solutions is hiring candidates for the International Chat Support process. The selected candidates will provide customer assistance through chat by resolving customer queries, offering product-related information, and ensuring a high level of customer satisfaction.
The role also involves identifying opportunities to recommend additional telecom products and services while maintaining excellent customer interaction standards. Employees will document customer interactions accurately in the CRM system, follow organizational procedures, and collaborate with internal teams to deliver quality customer support.
Candidates should possess excellent written English communication skills, good typing speed, and the ability to multitask in a fast-paced work environment. Applicants must be willing to work from the office in rotational night shifts and achieve both individual and team performance goals.
Key Responsibilities
- Respond to customer queries through chat support.
- Resolve customer issues quickly and professionally.
- Provide accurate information about telecom products and services.
- Maintain a high level of customer satisfaction.
- Identify opportunities to upsell products and service packages.
- Explain product benefits to customers effectively.
- Follow company processes and quality standards.
- Record customer interactions accurately in the CRM system.
- Collaborate with internal teams for issue resolution.
- Participate in training sessions and team meetings.
- Meet individual and team performance targets.
- Contribute suggestions for process improvement.
- Maintain professionalism during customer interactions.
- Ensure timely resolution of customer requests.
Required Skills
- Excellent written and verbal English communication.
- Strong customer service skills.
- Chat support experience.
- Email support knowledge.
- Good typing speed (35–40 WPM preferred).
- CRM software knowledge.
- Problem-solving ability.
- Attention to detail.
- Multitasking skills.
- Sales and persuasion skills.
- Time management.
- Ability to work in a fast-paced environment.
- International process knowledge is an advantage.
- Telecom billing knowledge is preferred.
- Willingness to work night shifts.
- Flexibility to work from the office.
Eligibility Criteria
Candidates must have completed a full 15-year educational qualification (10+2+3) with a bachelor’s degree in any discipline.
The walk-in drive is open to candidates with 0–3 years of experience. However, applicants with 1–2 years of experience in international chat support, sales support, or customer support will have an added advantage. Experience in telecom billing is preferred but not mandatory.
Applicants should possess excellent written English communication skills, strong typing abilities, customer handling skills, and familiarity with CRM applications. Candidates must be comfortable working in rotational night shifts from the Chennai office and should be willing to work in a five-day work week.
Candidates who have attended a Prodapt interview within the last three months are advised not to reapply.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
- Copy of the Job Posting or Interview Email
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 1st August 2026 |
| Time | 10:00 AM – 4:00 PM |
| Venue | Prodapt Solutions, Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Road, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the Prodapt Solutions Walk-in Drive 2026?
Graduates with a complete 10+2+3 educational background and 0–3 years of experience can attend the walk-in drive. Candidates should have strong English communication skills and be willing to work in night shifts.
2. What is the interview process for this walk-in drive?
The selection process includes HR Screening, Typing Assessment (35–40 WPM preferred), Written Test, and an L1 Interview with the Team Lead.
3. What benefits are provided to selected candidates?
Selected candidates will receive night shift allowance, performance incentives, two-way cab facility, and food as part of the employment benefits.
4. What documents should candidates carry for the interview?
Candidates should carry an updated resume, government ID proof, educational certificates, experience documents (if applicable), passport-size photographs, and a copy of the job posting or interview email.