Cognizant has announced an exciting Off Campus Drive 2026 for the Digital Workplace Practice (Service Desk) role across PAN India locations. This recruitment drive is targeted at 2025 and 2026 graduates from eligible three-year undergraduate degree programs who are looking to begin their careers in IT support and customer service operations.
This is an excellent opportunity for fresh graduates seeking entry-level jobs with one of the world’s leading technology and professional services companies. Candidates selected for this role will work as part of Cognizant’s Service Desk team, providing technical support and ensuring smooth IT operations for clients. If you are searching for Freshers Jobs, Graduate Jobs, or the Latest Jobs 2026 in the IT services sector, this hiring drive offers a strong foundation for career growth and skill development.
The role provides exposure to technical troubleshooting, customer interaction, ticket management, and enterprise IT support environments. Candidates with strong communication skills and a willingness to work in a dynamic support environment are encouraged to apply.
About the Company
Cognizant is a global technology and professional services company that helps organizations modernize technology, transform business processes, and improve customer experiences. With a strong presence across multiple countries, the company serves clients in various industries including banking, healthcare, manufacturing, retail, insurance, and technology.
Known for its innovation-driven culture and employee development initiatives, Cognizant provides opportunities for graduates and professionals to work on cutting-edge technologies and enterprise solutions. The company emphasizes continuous learning, career advancement, and professional growth, making it one of the preferred employers for fresh graduates entering the technology industry.
Through its Digital Workplace Practice, Cognizant supports organizations by delivering IT services, technical support, and workplace technology solutions that help businesses operate efficiently.
Job Role Overview
The Digital Workplace Practice (Service Desk) role is designed for candidates interested in technical support and customer-facing IT operations. As a Service Desk Associate, you will serve as the first point of contact for users experiencing IT-related issues.
The role involves troubleshooting hardware and software problems, managing support tickets, coordinating with internal IT teams, and ensuring that technical issues are resolved within defined service levels. Candidates will also contribute to maintaining knowledge repositories and improving support processes.
This position requires a customer-focused mindset, strong communication skills, problem-solving abilities, and the willingness to work in shifts from the office. It offers valuable exposure to enterprise IT environments and service management processes.
Job Details
| Field | Details |
|---|---|
| Company Name | Cognizant |
| Job Role | Digital Workplace Practice (Service Desk) |
| Qualification | Three-Year Undergraduate Degree |
| Batch | 2025 & 2026 Graduates |
| Experience | Freshers |
| Salary | Details shared during hiring process |
| Job Location | PAN India |
| Application Deadline | 15 June 2026 |
This is a full-time opportunity. Candidates must be flexible to work from any Cognizant office location and be willing to work in assigned shift timings.
Eligibility Criteria
Candidates must satisfy the following eligibility requirements:
- Graduating in 2025 or 2026 from a full-time three-year undergraduate degree program.
- Eligible degrees include B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, and similar three-year undergraduate programs.
- Must have a consistent academic record with a minimum of 50% in Class X, Class XII, Diploma (if applicable), and Undergraduate studies.
- Candidates must maintain a minimum aggregate of 50% in their degree program at the time of joining.
- No standing arrears are permitted.
- Candidates awaiting re-evaluation results will be considered based on their original declared scores.
- CGPA conversion to percentage will be considered according to university norms.
- Students currently enrolled in full-time postgraduate programs are not eligible.
- Must be willing to work from any Cognizant office location across India.
- Open to Indian Nationals and OCI candidates currently residing in India.
Key Responsibilities
Selected candidates will be responsible for:
- Serving as the first point of contact for end-users reporting IT issues.
- Managing and supporting Service Desk operations.
- Logging, tracking, and resolving support tickets within defined Service Level Agreements (SLAs).
- Troubleshooting hardware-related technical issues.
- Diagnosing and resolving software-related problems.
- Minimizing user downtime through timely issue resolution.
- Collaborating with internal IT teams for escalation and resolution of complex incidents.
- Maintaining accurate ticket documentation and updates.
- Creating and maintaining knowledge base articles.
- Supporting continuous improvement initiatives within the Service Desk environment.
- Delivering high-quality technical support to clients and end users.
Skills Required
Candidates should possess the following skills:
Technical Skills
- Basic understanding of computer systems and IT support processes.
- Hardware troubleshooting knowledge.
- Software troubleshooting skills.
- Ticket management and issue tracking awareness.
- Knowledge management and documentation abilities.
Professional Skills
- Strong verbal communication skills.
- Excellent written communication skills.
- Customer-focused attitude.
- Problem-solving and analytical thinking.
- Ability to support users across diverse cultures.
- Team collaboration skills.
- Willingness to learn new technologies and processes.
- Adaptability to changing business requirements.
- Ability to work in rotational shifts.
Selection Process
The exact recruitment stages have not been fully specified. However, candidates who meet the eligibility requirements will proceed through Cognizant’s hiring process.
The recruitment process may include:
- Application Screening
- Eligibility Verification
- Assessment and Evaluation
- Interview Rounds
- Final Selection
- Background Verification
The final onboarding process will be subject to successful background verification.
Salary and Benefits
Salary: Not Specified
The compensation details will be shared with shortlisted candidates during the hiring process.
Benefits Offered
- No service bond.
- Cognizant-sponsored higher education opportunities through BITS Pilani (applicable for eligible Science, Technology, and Mathematics candidates).
- Night shift allowance.
- Safe and comfortable cab transportation for pick-up and drop.
- Performance-based rewards and recognition programs.
- Learning and career development opportunities within a global organization.
Why You Should Apply
This Off Campus Drive 2026 offers an excellent opportunity for fresh graduates to start their careers with a globally recognized technology company.
Key reasons to apply include:
- Opportunity to work with a leading multinational technology organization.
- Exposure to enterprise-level IT support operations.
- Strong career growth opportunities.
- Access to higher education support programs.
- No employment bond requirement.
- Valuable experience in customer support and technical troubleshooting.
- Opportunity to develop communication and problem-solving skills.
- Professional training and learning environment.
For graduates interested in IT support, service management, and technical operations, this role can serve as an excellent entry point into the technology industry.
Job Preparation Tip
Strengthen your understanding of basic computer hardware, operating systems, software troubleshooting, and customer service principles. Practice communication-based interview questions and familiarize yourself with common Service Desk scenarios before attending assessments or interviews.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Digital Workplace Practice (Service Desk) | Apply for this Job |
Important Notes for Candidates
- Ensure that your academic scores meet the minimum 50% eligibility requirement.
- Verify that you do not have any standing arrears before applying.
- Keep a professional resume ready, limited to a maximum of two pages.
- Upload a recent passport-size photograph with a light background and clearly visible ears.
- Obtain a PAN Card before onboarding, as it is mandatory.
- Keep your Aadhaar Card, Voter ID, or Passport ready for verification purposes.
- Ensure that all personal information matches across official documents.
Frequently Asked Questions (FAQ)
Who can apply for the Cognizant Off Campus Drive 2026?
Candidates graduating in 2025 or 2026 from eligible three-year undergraduate degree programs such as B.Com, BCA, B.Sc, BA, BBA, B.Voc, and BMS can apply.
Are postgraduate students eligible for this recruitment?
No. Students currently enrolled in full-time postgraduate courses are not eligible.
What is the minimum academic requirement?
Candidates must have at least 50% marks in Class X, Class XII, Diploma (if applicable), and Undergraduate studies, with no standing arrears.
What is the job location?
Candidates should be willing to work from any Cognizant office location across India.
Does Cognizant provide transportation facilities?
Yes. The company provides safe cab facilities for pick-up and drop, along with night shift allowances where applicable.
The Cognizant Off Campus Drive 2026 for the Digital Workplace Practice (Service Desk) role presents a valuable opportunity for fresh graduates to launch their careers in the IT services industry. With strong learning opportunities, attractive employee benefits, and exposure to enterprise support operations, this role can help candidates build a successful professional journey. Eligible candidates should apply as early as possible and continue exploring the latest jobs 2026, freshers jobs, and graduate hiring opportunities for career growth.
