Looking to kickstart your career in the business process management (BPM) sector? Infosys BPM Limited is inviting applications for freshers for the role of Process Executive in Pune. This is an excellent opportunity for recent graduates who want to gain hands-on experience in customer service, operations, and professional development within a global organization.
If you are passionate about providing exceptional customer support, handling data efficiently, and contributing to a high-performance team, this off-campus drive could be the perfect launchpad for your career. Freshers with a Bachelor of Technology (B.Tech.) degree and 0–1 years of experience are encouraged to apply.
This hiring initiative is part of Infosys BPM’s commitment to nurturing young talent, offering exposure to real-world projects, structured training, and opportunities to grow within the company.
About Infosys BPM Limited
Infosys BPM Limited is the business process management subsidiary of the renowned Infosys Group, operating globally with clients across industries such as banking, insurance, IT, and manufacturing. Known for its innovative solutions and employee-friendly culture, Infosys BPM provides a dynamic environment for freshers to learn, grow, and establish a rewarding career.
With a focus on process excellence, technology-driven services, and customer satisfaction, working at Infosys BPM allows candidates to gain hands-on exposure to cutting-edge BPM operations, structured learning, and mentorship from industry experts.
Job Role Overview
As a Process Executive at Infosys BPM Limited, you will be responsible for handling inbound and outbound customer interactions, maintaining accurate records, and ensuring high-quality service delivery. This role combines customer service, process adherence, and team collaboration, giving freshers a comprehensive foundation in the BPM sector.
You will also undergo 2 months of structured training in Mysore, equipping you with the knowledge and tools required to perform efficiently in your role. Flexibility to work in night shifts is required, as the role involves supporting global operations.
Job Details
| Field | Details |
|---|---|
| Company Name | Infosys BPM Limited |
| Job Role | Process Executive |
| Qualification | Bachelor of Technology (B.Tech.) |
| Batch | Recent Batches Eligible |
| Experience | 0 – 1 Years |
| Salary | Best in Industry |
| Job Location | Pune |
| Application Deadline | Apply As Soon As Possible |
Additional Details: This position requires flexibility to work in night shifts. Employment type is full-time, within the BPO Service Line department.
Eligibility Criteria
To apply for this position, candidates must meet the following requirements:
- Qualification: Bachelor of Technology (B.Tech.)
- Batch: Recent graduates are eligible
- Experience: 0–1 years (Freshers welcome)
- Location: Pune
- Shift: Night shift flexibility is required
- Must be willing to undergo 2 months of training in Mysore
This opportunity is ideal for freshers who want to start their careers in customer service and process management within a structured corporate environment.
Key Responsibilities
Candidates selected for the Process Executive role will be responsible for:
- Receiving inbound calls, emails, and chats, ensuring cases and interactions are logged correctly in the required tools
- Assisting customers and providing navigational support on the self-service portal
- Making outbound calls as required by client or company guidelines
- Maintaining exceptional call and data quality standards in line with targets
- Contributing to the team through open and regular communication with peers and supervisors
- Adhering to company and departmental policies, procedures, and guidelines
- Maintaining punctual attendance according to company policies
- Minimizing customer complaints and escalations by delivering excellent service and effective call control
Skills Required
To succeed in this role, candidates should have the following skills:
- Customer Service – Voice
- Customer Service – Regular CS
- Excellent communication skills and a professional demeanor
- Ability to work efficiently under supervision and meet targets
- Adaptability to night shifts and structured training
These skills ensure candidates provide high-quality service and integrate seamlessly into Infosys BPM’s operational standards.
Selection Process
The selection process for this off-campus drive typically includes:
- Initial Screening
- Training (2 months in Mysore)
- Assessment of call handling and data management skills
Candidates must demonstrate readiness to work in night shifts and exhibit strong customer service aptitude.
Salary and Benefits
- Salary: Best in Industry (Exact CTC not specified)
- Benefits: Infosys BPM provides structured training, professional development, and a supportive work culture
Why You Should Apply
Joining Infosys BPM Limited as a Process Executive offers numerous advantages for freshers:
- Hands-on experience in global business process management operations
- Exposure to customer interaction, data handling, and process improvement
- Opportunity to work in a structured training environment and gain professional certifications
- Career growth potential within the Infosys Group, a globally respected organization
- Network with experienced professionals and mentors
This role is perfect for graduates aiming to build a strong foundation in BPM, operations, and customer service.
Job Preparation Tip
Tip: Focus on improving your communication skills, learn basic customer service protocols, and practice handling calls or emails efficiently. Understanding client interaction standards will give you an edge during training and assessment.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Process Executive | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights your B.Tech qualification and any relevant projects
- Be prepared for night shift work
- Complete the 2-month training in Mysore successfully
- Maintain punctuality and professional behavior throughout the recruitment process
- Focus on customer service aptitude and attention to detail
Frequently Asked Questions (FAQ)
Q1: What is the eligibility for the Process Executive role?
A1: Candidates with a Bachelor of Technology (B.Tech.) degree from recent batches are eligible.
Q2: Is prior experience required?
A2: No, freshers with 0–1 years of experience can apply.
Q3: What is the job location and shift?
A3: The job is located in Pune, and candidates should be flexible to work in night shifts.
Q4: What is the selection process for this role?
A4: The process includes initial screening and a 2-month training in Mysore with skill assessments.
Q5: What is the salary for this position?
A5: The salary is Best in Industry; exact CTC details are not specified.
This is a golden opportunity to start your career with Infosys BPM Limited. Freshers looking for exposure in customer service, operations, and BPM are encouraged to apply early and make the most of this off-campus drive. Keep an eye on updates and secure your chance to work in a prestigious global organization.
