Mphasis has announced a new Off Campus Drive 2026 for the position of Junior Fulfillment Associate in Mangalore. This opportunity is ideal for fresh graduates and early career professionals who want to begin their careers in operations and back-office transaction processing. Candidates interested in Freshers Jobs, Entry Level Jobs, and Graduate Jobs in the operations and BPO sector can consider applying for this role.
This hiring opportunity is suitable for candidates with strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The role focuses on back-office operations, customer order tracking, transaction processing, and email-based support activities. For job seekers looking for Latest Jobs 2026 in operations and customer support environments, this position offers a practical career starting point with a well-known IT and BPO services provider.
The role is based in Mangalore and offers the chance to work in a structured operational environment where candidates will handle service orders, respond to customer queries, and maintain accurate records. Freshers as well as candidates with limited experience in back-office operations are encouraged to apply.
About the Company
Mphasis is a globally recognized IT services and digital solutions company that provides application services, business process outsourcing, and infrastructure services to clients across industries. The company combines technology expertise with domain knowledge and operational excellence to deliver high-quality services to global customers.
Over the years, Mphasis has built a strong reputation for delivering innovative technology solutions and operational support services. The organization serves clients across sectors such as banking, financial services, healthcare, insurance, and technology. Mphasis has also received industry recognition for its digital transformation capabilities and customer-focused solutions.
With a workforce spread across multiple global locations, Mphasis continues to invest in technology, talent, and process excellence. For fresh graduates, joining Mphasis provides exposure to structured training programs, professional work environments, and opportunities to develop operational and customer service skills.
Job Role Overview
The Junior Fulfillment Associate role focuses on back-office transaction processing and customer support activities. In this role, candidates will work within the operations department and support customer order management, documentation, and ticket handling through internal systems.
The position requires strong multitasking abilities as associates will handle customer requests, track pending service orders, and provide updates to users through email or portal-based communication. Candidates will also be responsible for maintaining accurate account information and documenting all customer interactions within the ticketing system.
Another important part of the role involves working closely with team members and supervisors to ensure issues are resolved within the defined service level agreements. Since the role supports global operations, candidates should be comfortable working in flexible shifts, including US shift timings when required.
This role offers valuable experience in operational processes, supply chain documentation, and customer support environments. It is particularly suitable for candidates who want to build careers in operations management, order processing, and transaction support services.
Job Details
| Field | Details |
|---|---|
| Company Name | Mphasis |
| Job Role | Junior Fulfillment Associate |
| Qualification | BSc, B.Com, BA or Diploma |
| Batch | Recent Batches Eligible |
| Experience | 0 – 1 Years |
| Salary | Best in Industry |
| Job Location | Mangalore |
| Application Deadline | Apply As Soon As Possible |
The designation for this role is Transaction Processing Officer (Complex) – Level 1. The role falls under the Operations department and focuses on back-office transaction processing activities.
The work arrangement primarily involves working from office during training. Work-from-home arrangements may be allowed later at the company’s discretion.
Eligibility Criteria
Candidates who want to apply for the Mphasis Off Campus Drive should meet the eligibility requirements mentioned in the job description.
Applicants must hold a degree such as BSc, B.Com, or BA. Diploma holders who have completed 12+3 years of education are also eligible to apply. Freshers are welcome to apply for this role, although candidates with 6 to 12 months of experience in back-office operations may have an advantage.
Candidates should have a good understanding of customer support processes and basic knowledge of supply chain management, order tracking, or documentation processes. Strong written communication skills are also essential because the role involves responding to customer emails and maintaining accurate records.
Since the job involves global operational support, applicants must be flexible with shift timings and should be willing to work US shift hours when required. Candidates should also be comfortable working in a structured team environment while meeting strict turnaround times and service level agreements.
Key Responsibilities
- Manage personal and customer support inboxes efficiently
- Respond to user requests and queries through email or portal-based communication
- Process service orders and maintain accurate records in ticketing systems
- Answer customer questions and update account information as required
- Track pending customer orders and proactively provide updates
- Communicate and collaborate with team members to resolve issues
- Maintain adherence to schedules, turnaround times, and shift requirements
- Complete assigned operational tasks within defined service level agreements
- Identify the root cause of customer issues and provide appropriate resolutions
- Maintain accurate documentation of customer interactions and transactions
Skills Required
- Good English communication and comprehension skills
- Ability to write grammatically correct professional emails
- Strong keyboard skills with minimum typing speed of 35 words per minute
- Typing accuracy of at least 92 percent
- Basic understanding of back-office operations and transaction processing
- Knowledge of supply chain processes or order tracking (preferred)
- Strong multitasking abilities
- Time management skills and ability to handle multiple priorities
- Analytical thinking and problem-solving ability
- Ability to work collaboratively within a team
Selection Process
The selection process for this role includes:
- Interview
Candidates who meet the eligibility criteria will be evaluated based on their communication skills, operational understanding, and ability to handle customer support responsibilities effectively.
Salary and Benefits
The salary for the Junior Fulfillment Associate role has not been explicitly mentioned in the job description, so the compensation can be considered Best in Industry.
The role provides candidates with valuable experience in back-office operations and customer support processes. Working in a global IT services company like Mphasis also provides exposure to professional work environments, structured processes, and potential career growth opportunities in operations management and support functions.
Additional working conditions mentioned include:
- Training will be conducted from the office location
- Work-from-home arrangements may be allowed at the company’s discretion
- Reliable internet connection with minimum 30 Mbps speed required at home
- Candidates must be available for video calls during training and discussions
- Applicants must maintain a suitable and safe work environment at home
Why You Should Apply
This Mphasis Off Campus Drive offers a great opportunity for fresh graduates to start their careers in the operations and transaction processing domain. The role helps candidates develop skills in customer support, order tracking, documentation, and service request management.
For individuals interested in operational processes and business support functions, this job provides hands-on exposure to real business workflows. It also allows candidates to develop strong communication and multitasking skills while working in a structured corporate environment.
Joining Mphasis also provides the advantage of working with a well-established global IT services company. The experience gained in such organizations can open doors to future career opportunities in operations management, process management, and business support services.
Job Preparation Tip
Before applying, candidates should practice professional email writing and improve their typing speed and accuracy. Since the role requires handling customer requests and documenting information, strong written communication and attention to detail will help candidates perform well during the interview process.
How to Apply for the Job
| Step | Action |
|---|---|
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
|---|---|
| Junior Fulfillment Associate | Apply for this Job |
Important Notes for Candidates
- Freshers and candidates with up to 1 year of experience are eligible
- Eligible qualifications include BSc, BCom, BA, or Diploma (12+3 education)
- The job location for this role is Mangalore
- Candidates should be flexible to work in US shift timings
- Strong typing speed and email communication skills are required
Frequently Asked Questions (FAQ)
Who can apply for the Mphasis Off Campus Drive 2026?
Fresh graduates with BSc, BCom, BA, or Diploma qualifications are eligible to apply.
Is prior work experience required for this role?
No, freshers can apply. However, candidates with 6 to 12 months of back-office operations experience may have an advantage.
What is the job location for this position?
The role is based in Mangalore.
What typing skills are required for this job?
Candidates should have a typing speed of at least 35 words per minute with 92 percent accuracy.
What shift timings are required for this role?
Candidates must be flexible and willing to work US shift hours if required.
If you are searching for Freshers Jobs, Entry Level Jobs, or Latest Jobs 2026 in operations and back-office processing, the Mphasis Off Campus Drive for Junior Fulfillment Associate can be a great opportunity. Interested candidates should apply as soon as possible and continue checking for new Off Campus Drive updates to explore more career opportunities.
